General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Slots Amigo website and services. They set out the relationship between us and our users, explain account responsibilities, eligibility, how promotions and payments work, and the steps we take to resolve disputes. We expect all customers to read and accept these terms before registering or placing bets.

Account responsibilities

You are responsible for keeping your account details secure and for all activity carried out under your account. Do not share your username or password. We may require identity verification at any time and restrict access while checks are outstanding. If you suspect unauthorised use, contact our support team immediately through the site help channels.

Eligibility requirements

To open an account you must meet the minimum age and legal requirements in your jurisdiction and provide accurate personal information. We do not accept accounts from persons in jurisdictions where participation is prohibited. We reserve the right to close or suspend accounts that do not meet eligibility standards or where false information has been supplied.

Acceptable platform use

Use of the platform is limited to lawful, personal play. You must not attempt to exploit technical faults, use automated play tools, or collude with other players. Abusive, fraudulent or manipulative behaviour may result in account suspension, confiscation of funds, or permanent exclusion. We may apply reasonable limits or restrictions to betting activity where misuse is suspected.

General bonus and promotion rules

Promotions available on SlotsAmigo are subject to specific terms that will be published with each offer. Unless stated otherwise, bonus funds and free spins carry wagering requirements and game restrictions. We may refuse or reclaim bonuses where we reasonably suspect bonus abuse or where eligibility conditions are not met. Promotional terms may change and should be checked before claiming any offer.

Deposits and withdrawals

Payment options and limits depend on your location and the chosen method. A typical minimum deposit is £20, but available methods and limits may vary. Withdrawals are subject to verification checks and any applicable limits. We may require the completion of KYC documents, including proof of identity, proof of address and payment method evidence, before processing withdrawals. Processing times and fees depend on the method selected.

Dispute resolution

If you have a complaint you should contact customer support in the first instance. We aim to investigate and respond promptly. Where we cannot reach an agreement, we will provide details of the next steps for escalation. Our decision will take into account the evidence available and applicable laws.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and will apply to future use. Continued use of the service after publication of updated terms indicates acceptance. If you do not accept the revised terms you should stop using the service and close your account.